Shipping & Returns

GENERAL RETURN POLICY

If for any reason, your purchase fails to meet your complete customer satisfaction, you may return or exchange it within 30 days of delivery for a full refund.  Items must be returned in the original packaging along with a copy of your original receipt.  Just email us at info@countertocop.com to obtain a Return Authorization (RA) number and ship to address for the item to be returned. Returns must be in the manufacturer’s original packaging, unopened and in re-sellable condition. Please note: we do not pay for return shipping on any item that was ordered in error by customer.

Please ship your return via a carrier that provides tracking information in the event it is lost, damaged or mis-routed. This protects your investment in the product, as Barangle Corporation is not responsible for the product until it is received and inspected by our warehouse.  Any returns made via a freight carrier must be inspected and signed for as being in good condition by the freight company representative before departure. Please allow two to three weeks for your account to be credited after we receive your merchandise.

This is inclusive of items for exchange as well. You do not need to wait for us to receive the original item before placing your new replacement order. We are not responsible for errors at check out, so please check to make sure all information is correct before check out.  Please note: 20% restocking fee on all returns – excludes damaged items & non-returnable Items. 

Barangle Corporation does not accept returns of the following items:

*Any item that has obvious signs of use

*Special order items are non-returnable and non-refundable

*Gift certificates

*Items purchased from sellers other than Barangle Corporation

It is the goal of Barangle Corporation to provide you with the best online shopping experience possible. Therefore, we may deviate from these policies if circumstances warrant. Please email us at info@countertopcop.com to discuss any returns.

SHIPPING

Ordering online from Barangle Corporation? We will ship your order to anywhere in the US at a reasonable shipping rate via USPS first class.  We do not accept third-party billing for shipping, including freight orders.  

Any order placed with “NO SIGNATURE REQUIRED” at the customer’s request is not the responsibility of Barangle Corporation.

All shipments must be checked within 24 hours of arrival for missing or damaged items. Sometimes the order will be split between multiple warehouses. Please check receipt; if it shows split, then the missing items will soon follow within the next day or so.

Sales tax is collected in all states. If you are tax exempt, please email your tax exempt certificate to info@countertopcop.com and we will gladly refund the sales tax portion to you.

Please note that the shipping rates for many items we sell are weight-based. The weight of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Any item that is not in stock will be refunded. We do not place orders on backorder. We will send e-mail when that item comes in stock or you may call us to see if the item is back in stock. The customer will have to pay all applicable shipping fees as if it is a newly placed order.

Backorder and Out of Stock

Barangle Corporation does NOT backorder out of stock items. We will e-mail you when the item is back in stock or you may call us to check if that item is back in stock. The customer will have to pay all applicable shipping fees as if it is a newly placed order.

Special Orders

If an item is not available in any of our warehouses, we can special order that item .The customer will be responsible for the shipping fees that apply. Prices on the web site DO NOT reflect special order pricing, the cost may be higher and the shipping may be more. Any item that is special ordered it is NOT RETURNABLE.

Exchanges

If you received a faulty item and need to exchange it for the same item, please contact us to request an immediate replacement

Damaged Items

If you receive damaged or missing products, please contact us within 24 hours at info@countertopcop.com. If your order has concealed damage, please do not discard any packaging or boxes that came with your order. Furthermore, if you receive a visually damaged order, please refuse the order and give us a call as soon as possible. In this case, we can replace your order as quickly as possible. Please do not hesitate to contact us; we believe we have the best customer service at Barangle Corporation.

If your item is found to be damaged or defective after 30 days from receipt, please contact us directly for their warranty policies.

Payments and POs

We accept all forms of credit cards with United States billing addresses. We do not accept foreign credit cards. We do accept Western Union or any form of money order. If sending a personal check, please NOTE: we will hold your order until the check clears, which may take up to 14 days.  Returned checks will incur a $25 check fee in addition to the face value. We accept signed purchase orders (POs), from government and educational establishments ONLY, or on a company letterhead or form with approved credit. Please email to info@countertopcop.com.

International Shipping Policy:   We do not ship internationally at the present time.

Freight Orders:

All freight orders require a valid contact number so that the carrier may contact you to arrange for delivery. If the customer is not available for the freight delivery, an attempt to contact the customer will be made by the freight carrier. If the customer cannot be reached, the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to their inability to make a successful delivery. Any order that has been shipped back due to an incorrect address supplied by the customer will incur additional shipping/freight costs.

Receiving hours are required when placing freight orders Freight orders must indicate whether there is a lift or loading dock. Standard freight delivery is past the first threshold only or to a loading dock. Please call us to let us know of any special requirements such as inside delivery, stairs and other variables which may affect freight cost. Set-up is not included, but can be added at additional cost. Some residential deliveries via freight may incur an additional freight fee decided by the freight company. Heavier merchandise may also increase freight fees such as cartons or papers or folders. If your order requires an adjusted freight fee, you will be contacted by customer service. Please allow extra time for freight orders that ship direct from the manufacturer

IMPORTANT: All freight orders must be inspected prior to the departure of the freight company. Signing the Bill of Lading indicates that you have received the delivered items in acceptable condition. If you receive damaged furniture delivered by our freight company, please refuse the order and give us a call as soon as possible so that we may send out replacement. Please do not hesitate to call us; we believe we have the best customer service people at Barangle Corporation.

Barangle Corporation is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery. Freight deliveries for special items can take anywhere from 1-7 business days to reach the customer.

Barangle Corporation


Newtown, PA 18940

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